Store Policies
Last Updated: December 29, 2024
These Terms and Conditions govern the use of products and services offered through the https://www.souvenirfavors.com/ website, which is operated by Souvenir Favors. Please read these terms carefully. By using our website, you are deemed to have accepted these Terms and Conditions.
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1. DEFINITIONS
1.1. "Company": Souvenir Favors.
1.2. "Website": The online store at https://www.souvenirfavors.com.
1.3. "User": The person who visits, purchases products or interacts with the website in any way.
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2. GENERAL CONDITIONS
2.1. All content on the website is owned and copyrighted by Souvenir Favors.
2.2. Souvenir Favors reserves the right to make changes to the products and services on the website, prices and Terms and Conditions without prior notice.
2.3. Personal data provided during the use of the website are processed in accordance with the provisions of the Privacy Policy.
2.4. These Terms and Conditions have been prepared in accordance with the applicable laws. Users are obliged to comply with the rules specified in this document.
2.5. Souvenir Favors reserves the right to terminate access to the website, cancel membership or change the terms of use at any time without notice to the user.
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3. SCOPE OF PRODUCTS AND SERVICES
3.1. Souvenir Favors offers natural, handmade and customizable products. Product features are detailed on the description page.
3.2. Stock status and customization options of the products may vary.
3.3. It is accepted that there may be slight differences due to the use of natural materials in handmade products.
3.4. Souvenir Favors does not guarantee that the products are suitable for the specific purpose of use. The products are provided "as is" and "in their current condition".
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4. ORDER AND PAYMENT
4.1. Orders are processed after payment confirmation. Orders without payment are not processed.
4.2. Accepted payment methods:
Credit/Debit Card
Bank Transfer/EFT
4.3. The user is responsible for providing accurate and complete order information. Souvenir Favors is not responsible for problems that may occur due to incorrect or incomplete information.
4.4. The user is responsible for taxes, customs and additional fees applied to the user during payment. Such expenses are not the responsibility of Souvenir Favors.
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5. DELIVERY AND CARGO
5.1. Delivery times:
2-7 business days to most countries in the world
5.2. Deliveries are made through reliable cargo companies such as UPS, DHL or FedEx.
5.3. Shipping costs are included in the order total and are specified during payment.
5.4. Souvenir Favors cannot be held responsible for shipping problems caused by incorrect address, missing contact information or failure of the recipient to receive the product. The cost of re-shipping is the responsibility of the user.
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6. RETURN AND EXCHANGE POLICY
6.1. Returns or exchanges are not accepted for personalized products.
6.2. For standard products, a return request can be made within 14 days after delivery. The product to be returned must be unused and in its original packaging.
6.3. For the return of faulty products, contact must be made within 7 days from the date of delivery with photos of the situation and order information. The decision after the examination is at the discretion of Souvenir Favors.
6.4. Return shipping costs are the responsibility of the user.
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7. DISCLAIMER
7.1. Souvenir Favors is not responsible for allergic reactions or individual discomfort that may occur due to the use of natural materials.
7.2. Souvenir Favors cannot be held responsible for any problems that may occur due to delays or errors of third party service providers.
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8. PRIVACY AND SECURITY
8.1. Users' personal information is protected under the Privacy Policy.
8.2. The security systems used on the website aim to protect user information.